About
IT Support Services is comprised of Endpoint & Client Services, Audio Visual, Duplicating, and Service Desk.
Classroom Technology
Approximately 85% of classrooms are equipped with at minimum a projector, screen, and connections for laptops. Many classrooms have additional equipment such as document cameras, control panels, interactive boards, and more.
Learning Design and Technology supports a number of Hyflex/Zoom rooms in the Business and Engineering Convergence Center. These spaces offer extensive flexibility for instructors when delivering their instruction online, f2f, or in a dual-delivery setting and include: BECC 250, 1120, 1122, 1222, 1260, 2140, 2160, 2241, 2259, 3170, 3224, 3225, 3240, 3261, and 4240.
Learning Design and Technology supports additional enhanced/Hyflex/Zoom rooms across Bradley’s Campus. These spaces offer more flexibility and operability for instructors when delivering their instruction online, f2f, or in a dual-delivery setting and include: Westlake 30 (130), 116, 26, 212, 214, 310, 312, 316, and 326. Bradley Hall 139 & 146. Olin Hall 164 and 168. GCC 126.
In support of faculty, staff and students, Learning Design and Technology provides classroom support services, audiovisual presentation services, classroom video recording, sound reinforcement, and equipment distribution. We offer online training tutorials, audiovisual technology workshops as well as one on one training sessions. These services are available with 72 business hours advance notice. 7-day notice is required for events where weekend technicians are needed. Equipment checkout or setup is also contingent upon availability.
Equipment and Services Request
To request AV Service in a room or for an event, please review the reservation steps and then use the Make A Reservation button to complete your request.
AV Reservation Steps
- Select Reservation Type
- Select a date and time for your event
- Add AV Services
- Provide Details about your reservation
- Create the Reservation
Services are available with 72 business hours advance notice. Seven days notice is required for large events or events requiring weekend technicians. Equipment checkout is contingent upon availability. Student Organization reservations require faculty advisor authorization.
Approximately 85% of classrooms are equipped with at minimum a projector, screen, and connections for laptops. Many classrooms have additional equipment such as document cameras, DVD players, Blu-Ray players, control panels, interactive boards, and more. Use the classroom selection tool to learn what technology your classroom has and how to operate it.
If you require immediate class assistance, call (309) 677-2964. Where immediate assistance is not required please open a trouble ticket.
Audiovisual Services
Audiovisual Services supports AV technology in over 200 classrooms, labs, and meeting spaces. We offer quick response classroom support, on-demand classroom AV technology training sessions, and audiovisual equipment rental. We provide audiovisual installation services including consultation, project planning, and implementation. Additionally, we support live events, video recording, and web-conferencing.
For emergencies, please call the IT Services Help Desk at (309) 677-2964 and we will respond as quickly as possible. For non-emergency requests, please open a ticket using the IT Service Desk ticketing system and select Audio Visual from the dropdown menu.
Bradley offers access to Google Meets to all faculty, students, and staff as a DIY meeting service.
Terms and Conditions
Audiovisual Services supports web conferencing and webinar needs by scheduling or hosting events and providing access to Zoom. For Zoom events that are Hybrid or will require staffing, it is recommended to schedule a week or more in advance. The request for service must be submitted at least five business days in advance if AV is playing back specific music playlists, videos, or powerpoints during your event. When scheduling a Webinar, AV Services requires a name and email address of all panel members prior to the event.
All AV Support for Student groups or University Organizations requires pre-approval and has a labor charge of $15 per labor hour. This includes setup, event time and teardown. An account number for billing purposes is required prior to the event.
We abide by all Terms of Service for Zoom and Google Meets. We also do not condone or promote the broadcast or reproduction of any copyrighted materials (i.e. DVDs, Netflix/Amazon Prime movies/shows) via any service (i.e. Zoom and Meets). Such Broadcast or reproduction can result in fines and/or termination of license by the provider on a personal and/or an institutional level.
Definitions
Zoom Meetings – Meetings are a collaborative format for attendees. This is a good choice for interactive meetings and may include breakout rooms. Attendees can turn on the camera, microphone and share screen if given permission. AV Services Zoom Meetings have a maximum capacity of 300 attendees.
Zoom Webinars – Webinars are view only format for attendees. This format is generally used for presentations by one or more panelists to a larger audience. The attendees can raise hands and participate in Q & A. Panelists in a Webinar can turn on camera, microphone, chat and share screens. AV Services will provide the event planner an attendee link and individual links for each panelist that must be used by the panelists when joining the webinar. Webinars are also a good choice for streaming larger events that are view only and don’t include panelists such as a concert for example. AV Services Zoom Webinars have a maximum capacity of 1000 attendees.
Hybrid Meetings – These are meetings that are both live in person and include a virtual/streaming aspect. There are some spaces in Bradley that are setup for hybrid meetings and some that require more planning. There are also a lot of variables in streaming. It is a good idea to consult AV services when planning your event so that we can share the options available.
DIY Meetings – If you would like to host the meeting yourself on a separate platform, AV has equipment (cameras/microphones/etc.) available to help facilitate your meeting. Please request your equipment 3 or more days prior to your event. Students will need a faculty/advisor to approve the checkout.
AV Services offers consultation, implementation, and training on any new equipment needed for your special projects.
When filling out the Request Form, please choose: Audio Visual, then in the second dropdown menu, Audiovisual Project, then the type of project in the third drop down.
Video Production
Learning Design and Technology can record classroom lectures, guest speaker presentations, student presentations and other teaching and learning activities. Bradley provides a video recording and hosting system, called Panopto, for creating and sharing video materials online. We can convert existing audio or video or help you record new materials.
Services Available
- Studio can be scheduled for lecture capture classroom recordings
- Lecture and special event video recording*
- Transfer of tapes, DVDs and CDs to digital media formats*
- Digital conversion for streaming and online applications*
- PAL to NTSC conversion*
Instructional video content creation
* NOTE: Learning Design and Technology adheres to the copyright code. Video production and duplication may have charges for labor and/or materials.
Duplicating
Inexpensive, high-speed copying is available through the Duplicating services of Learning Design and Technology. Duplicating is composed of two connected high speed B/W and a high speed color copiers/printers, three-hole punch, comb binder, coil binder, a stapler, folder, paper cutter, and a padding press. For any questions please contact us at (309) 677-2326.
Depending on work flow and size of the job submitted, normal job completion time for copies is within 24 hours. Transparencies, labels, carbonless forms, and notepads can easily be produced upon request. Materials can also be reduced down to 25% of original size or enlarged up to 400%, collated, duplexed, and copied on punched, colored, and card stock paper. All orders of multiple originals will be automatically duplexed unless otherwise indicated.
Available Paper Types and Colors
Card stock and hot colors are available for an additional cost and are subject to stock on hand.
LDT Duplicating adheres to the copyright code.
*Pricing
|
High Speed B/W |
Price |
Color |
Price |
|
8.5 x 11 |
$0.07 |
8.5 x 11 |
$0.50 |
|
8.5 x 14 |
$0.07 |
8.5 x 14 |
$0.50 |
|
11 x 17 |
$0.10 |
11 x 17 |
$1.00 |
*Note: These prices reflect cash pricing. Charge back to academic and administrative departments are lower. Price breaks at 250 copies for color.
Helpful Hints
- Use black ink or marker
- Submit originals on white paper
- Maintain a minimum of 3/8″ edge margins
A plain paper, 300 dpi print quality, facsimile service is also available in Duplicating. Faculty, staff and students can send and receive materials to any location throughout the world from on campus.
Fax Cost
- Send: $.50 per page
- Receive: $.50 per page
$.75 linear foot.
Pouch Laminating
- $.14 per business card pouch (2-1/4″ x 3-1/4″)
- $.15 per “military” (2-5/8″ x 3-7/8″)
- $.16 per “luggage” (4-1/2″ x 2-1/2″)
- $.14 per plastic luggage strap
- $.28 per strap with pocket clip
Trouble Report
Report classroom technology problems through our trouble ticketing system.
Endpoint & Client Services
Endpoint and Client Services is a department within the Division of Information Technology (IT) and is responsible for endpoint asset management including the administration, supervision, inventory and planning for the University’s technological needs. Endpoint and Client services includes all Information Technology purchases for Bradley University from procurement to installation.
|
Monday – Friday |
8am – Noon |
1pm – 5pm |
Overview
The Bradley University IT Computer Refresh Program provides university staff, faculty, administrators and learning spaces with current computing technology. The program furnishes a routine replacement cycle of computers, allowing employees to fulfill their work responsibilities. It also permits classrooms and lab computers to be reliable tools that support the educational mission of the institution.
The employee’s primary computer will be replaced through this program. If an employee has two (or more) computers, their department is responsible for the replacement of the secondary computer. Such purchases require provost approval. Laptop computers will be on a four-year replacement cycle and desktop computers, including standard lab and classroom computers, will be on a five-year replacement cycle. The existing faculty laptop program will be integrated into this larger program.
Also, as part of the Computer Refresh Program, all students and employees will have access to Office 365 starting in the fall 2021 semester.
This is a very large undertaking that will roll out over the next few years. It will take multiple years until all employees and learning spaces are incorporated into the refresh program. The first year will concentrate on replacing systems running Windows 7 and the oldest computers.
The timeline, computer standards, software and procedures are outlined in the sections below. The policy is available on IT Policies webpage. Please see the FAQs for answers to common questions.
Timeline
The first year will target replacing Windows 7 systems out of compliance with security standards posing a risk to the university and computers past their end of life. Approximately 80 systems will be replaced in the first year.
Unit leaders will be contacted with a list of computers and employees who are eligible for computer replacement during this time period.
Computers will be purchased in this fiscal year and distributed over the summer. Employees slated to receive a replacement computer will be contacted one month in advance with instructions on preparing their data for their replacement computer and an invitation to schedule the appointment for the replacement.
Also, as part of the Computer Refresh Program, Bradley will enter a Microsoft Enterprise License Agreement. This agreement will include Office 365 for all employees and students being rolled out over the fall of 2021. See additional information in the Software section.
Standard Computer Specifications
IT has developed computer standards in order to increase system reliability and compatibility as well as keep support costs down. By using standard hardware, operating systems and applications, we can reduce the total cost of ownership, the time it takes to deploy a computer to a user/department, and the time it takes to fix and support issues. Desktop systems will be encouraged, unless the job warrants frequent mobility.
- Desktop – Dell Optiplex i5, 16GB, 256GB SSD (includes: 22” monitor if needed, keyboard, mouse)
- Desktop – Apple iMac
- Laptop – Dell Latitude 14″, i5, 16 GB, 256 GB SSD (Includes: 22″ monitor, keyboard, mouse, and docking station if needed)
- Laptop – Apple MacBook 13″, 16GB, 256 GB SSD (Includes: 22″ monitor, keyboard, mouse, and docking station if needed)
Common Items Not Included in Computer Refresh Program
- Hardware requirements beyond the standard system (see Exceptions to the Standard, below)
- Theft Replacement (lost or stolen)
- Tablet (iPad or Android) Device Replacement or Repair
- Any monitor larger than 22”
- Additional monitor
- Office Printers (not part of Bradley’s copier fleet)
- Scanners
- Secondary computers
Exceptions to the Standard
Eligible employees who currently have a Windows desktop/laptop and who request to switch to an Apple computer must be approved by their department head, dean/director and the chief information officer. Similarly, any non-exempt staff requesting a laptop rather than a desktop computer will need these same approvals and should be able to demonstrate the need for mobile computing (i.e., classroom, meeting, off-site use).
Software
Computers in the program will include Microsoft Office. Office 365 will be available for all employees and students during the fall of 2021.
Data Migration
Employees are expected to clean any personal files off their computer. IT will migrate data from the old computer to the replacement.
Procedures
Computer replacements occur over the summer. When computers become eligible for replacement, unit leaders will be contacted via email with systems slated for replacement. Systems will be ordered, then prepared for deployment.
One month before the systems are delivered to employees, IT staff will contact faculty and staff individually to set up a mutually-convenient time to replace the old computer. IT staff will transfer data from the old computer to the new one. The employee will be required to turn in the existing computer in order to receive a new one.
In order to keep the replacement cycle running smoothly, departments need to contact the IT Service Desk if new positions are created, if faculty/staff leave the university or change positions, and if computer resources need to be reallocated to different employees or locations.
What is the Computer Refresh Program and why is it necessary?
The Computer Refresh Program provides university staff and faculty with current computing technology. The program furnishes a routine refresh of computers, allowing employees to fulfill their work responsibilities. It also permits classroom and lab computers to be reliable tools to support the educational mission of the institution.
When is my computer being replaced?
The rollout of new machines begins June 2021. Approximately 80 computers will be replaced in the initial rollout. In future years, that number will increase. Once the program is fully established, laptops will be replaced every four years and desktop computers will be replaced every five years.
What will happen to the old computer?
Each employee is required to turn in the existing computer in order to receive a new one.
How often will computers be replaced?
Computers in the Program will be replaced once they reach their four-year (laptop) or 5-year (desktop) end-of-life.
What if I need more memory or a larger hard drive?
Purchases are subject to the university’s standard computer specifications. Deviation from the standard will require approval by IT and may require budgetary assistance from the ordering department.
Who is eligible for the program?
Existing Faculty and Staff
Existing full-time faculty or staff members with a primary computer more than four years (laptop) or five years (desktop) old will be placed on a computer replacement list for review.
Newly Created Positions
Newly created full-time positions are eligible to receive one new computer when the new hire arrives on campus. Computers for positions will be ordered and deployed after a supervisor fills out the Employee Technology Request Form as part of the hiring process. Funds for the purchase of the computer will need to be identified as part of the position hire.
New Hires into Existing Positions
When a position is vacated, any computer and associated equipment assigned to that vacating individual will be returned to IT so the technology can be prepared for the next user. When a new hire fills a vacated position, the new hire will assume the technology used for that position.
What is not included in the scope of the Computer Refresh Program?
Retired Faculty
Retired faculty who continue to teach may keep the assigned university computer, but it will only remain in the replacement cycle with the approval of the provost. The computer must be returned to IT if the retired faculty member is no longer teaching.
Part-time and Affiliate Faculty
Part-time and affiliate faculty members generally are not included in this computer refresh program. There are laptop computers available for checkout through the IT Service Desk.
Student Employees
With the exception of the computers used by student employees at the Service Desk, computers currently on campus specifically for student employee computers will not be replaced as part of this program. A computer can be requested for student employee positions if it is needed. If available, a computer will be provided that is operable with supported operating systems and software, but will not be included in the Computer Refresh Program as defined.
IT Hardware Purchased with Grant Funds or One-time Project Funds
Computer hardware initially acquired with grant or one-time project funds will not be replaced as part of this program without provost approval. Once the computer operating system is no longer supported, the equipment will be removed from the network.
Specialized Lab Computers
Labs requiring specialized computers may be excluded from the Computer Refresh Program; each is subject to review.
Other
Any other computers on campus in use for any purpose other than those identified above are not included in the current scope of the program. This includes secondary computers, kiosk computers, digital signage and personally-owned computers.
The Technology Purchase Request Form is an automated routing/purchasing instrument intended to accelerate the vetting and purchasing of technology related items at Bradley University. We are asking those wishing to purchase technology related items to follow the recommended steps below as this suggested workflow will further speed up the process.
- Before filling out the form, discuss your purchasing needs with your local/embedded IT Liaison or IT Business Partner. Many times an in house solution already exists. Other times IT may already have a recommended path/purchase that will lead to cost savings and accelerated delivery of the proper solution.
- If, after contacting your local/embedded IT expert, it is determined that you are still in need, click the “Start Technology Purchase Request Form” button above or go to https://carta.bradley.edu/docsoup.
- After logging in select: IT, Technology Request Form, and hit “OK”
- Enter the BUnetID of your Academic Department Chair, Academic College Dean, and select wzakahi from the proper dropdown. Once completed select “Get Info”.
- Fill out the rest of the form including: Your intended use, funding source, item (s) to be purchased, a brief description/justification, and any links or supporting materials.
- Once you have followed the above steps and are satisfied with your form please select “Save and Close” and then “Route” in order to send your form.
